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How to Change a Delivery Address?

How to Change a Delivery Address?

Change your shipping details when ordering

It’s the best time to change the delivery address. When you’re placing an order, we’ll pre-select your preferred shipping address, if you want the item sent to a different address, you can select a different address or add a new address.

Change your shipping address after you’ve paid

After placing an order, you can ask our support to change your shipping address at anytime prior to the actual shipment of your order -- The shipping address cannot be changed once your order has shipped.

What should you do?

1. Reach out to our customer support asap along with your order number and new shipping address.

2. Please contact our customer support at or +86 755 2391 9769.

Change your shipping address after item was shipped

Unfortunately, we can’t change the delivery address ourselves as the order is now in the hands of the courier service that will take care of the delivery. But it’s possible to change the delivery address by contacting the customer service of the courier service directly.

What should you do?

1. For airmail shipping method, please contact your local post office to help you deal with such things.

2. For express, please contact your local carrier office and our support, we'll try our best to help you solve the problems.

Last updated on July 21, 2023