How to Set Up Refunds to JLC Balance？

When managing refunds on the JLCPCB platform, customers have the option to direct refunds to their JLC Balance through the "Order Refunds Setting" feature. Traditionally, when refunds are processed back to a bank account or other payment methods, customers often face transaction fees and delays, which can take anywhere from 2 to 15 business days. To offer a more efficient and cost-effective solution, JLCPCB introduced the "Order Refunds Setting" feature. By choosing this option, customers can avoid transaction fees, access their refunded funds instantly, and streamline their future purchases on the platform. This guide will walk you through what this setting is, why it's beneficial, and how to set it up.

1. What is "Order Refunds Setting"?

The "Order Refunds Setting" is a feature on the JLCPCB platform that allows customers to have refunds credited directly to their JLC Balance. This balance can be used for future orders, providing a convenient way to manage your funds within the platform.

2. Why Set Up "Order Refunds Setting"?

Choosing to have refunds credited to your JLC Balance offers several advantages:

(1) No Transaction Fees: Refunds to your JLC Balance are free of any transaction fees, unlike refunds processed back to a bank card, which may incur fees for each transaction.

(2) Immediate Availability: Refunds to your JLC Balance are faster and immediately available for future orders. Unlike refunds to a bank card, which can take 2 to 15 business days to process, JLC Balance refunds allow you to place new orders without delay.

(3) Flexibility: You can enable or disable this feature at any time, giving you control over how you manage your refunds.

For these reasons, we highly recommend setting up this option, especially if you frequently place orders or anticipate needing a flexible payment option in the future.

3. How to Set Up "Order Refunds to JLC Balance"?

You can set up refunds to your JLC Balance through two different methods:

Method 1: Setting Up During Checkout

(1) First Time Setup: If you’ve never set up this option before and you want to have refunds credited to your JLC Balance, simply check the "Order refunds to your JLC Balance" box at the bottom right of the payment screen.

(2) Automatic Prompt: After checking the box, a prompt will automatically appear, as shown in the image below. If you don’t want the system to remind you again, click "Do not show again." Once set, any future refunds will automatically be credited to your JLC Balance.

Method 2: Manual Setup in Your Account

(1) Access Your Account: Log in to your JLCPCB account, click on your username at the top of the homepage.

(2) Configure Refund Settings: Then select "Payments" and go to "JLC Balance."

On the JLC Balance page, click on "Order Refunds Setting" to set up your refund preferences.

(3) Enable the Feature: Toggle the slider to blue to enable the "Order Refunds to JLC Balance" setting. Once enabled, refunds will be credited to your JLC Balance without any transaction fees.

(4) Disable the Feature: You can enable or disable this feature at any time by toggling the slider. When the slider turns gray, the feature is turned off. See the image below for reference.

Once this setting is enabled, any refunds will automatically be credited to your JLC Balance, free of any transaction fees. You can disable this setting at any time if you prefer to have refunds processed differently.

4. Please Note:

1. You can withdraw your refund from JLC Balance to the original payment method within 6 months; after 6 months, withdrawal will only be available to a bank card.

2. Refunds for orders shipped with EuroPacket cannot be credited to JLC Balance.

3. JLC Balance cannot be used in conjunction with other payment methods.

By following these steps, you can easily manage your refunds and take advantage of the benefits offered by the JLC Balance.